Refund policy

Return & Refund Policy

At CUSAR, we want you to feel confident with every purchase. If you need to return an item or request an exchange, please review the policy below.

Returns

Returns can be requested within 7 days of receiving your order.

To be eligible, the product must be:

  • Unworn and unstitched

  • In the same condition as received

  • In its original packaging

  • Unwashed, unaltered, and undamaged

All returned products are verified by CUSAR before a refund or exchange is approved.

Change-of-Mind Returns

Change-of-mind returns are accepted within 7 days.

  • 70% of the product price will be refunded.

  • The original delivery fee will also be refunded.

  • The customer is responsible for the return shipping cost.

  • The remaining 30% of the product price will be deducted.

Wrong, Damaged or Defective Products

If you receive a wrong, damaged, or defective product, you may request a return within 7 days.

For an approved return, CUSAR will cover:

  • 100% of the product price

  • Original delivery fee

  • Return shipping cost

Clear proof of the issue or defect may be requested. An unboxing video is not required.

Exchanges

Exchanges are available upon request and are subject to product availability. If an exchange is not suitable or available, an applicable refund will be processed according to this policy.

Sale & Discounted Items

Sale and discounted items are eligible for returns, subject to the same return conditions.

Partial Returns

Partial returns are not accepted for change-of-mind reasons. They may only be considered when an individual item has a defect, damage, incorrect product, or another issue with the order.

Refunds

Refunds are processed after the returned product has been received and verified by CUSAR.

Once verified, the refund will be initiated as soon as possible, generally immediately after verification.

Refunds may be issued through bank transfer, Easypaisa, JazzCash, or another agreed online payment method.

How to Request a Return

To request a return or exchange, contact CUSAR Customer Support through WhatsApp within 7 days of receiving your order. Our team will guide you through the process.

Please do not send a product back without contacting us first.

Refused COD Orders

If a customer refuses or fails to accept a COD order without a valid reason or due to a customer-related issue, CUSAR may restrict the customer from placing future COD orders.

If you believe your COD access has been wrongfully restricted, please contact us through WhatsApp, and our team will review the matter.

Important Note

CUSAR reserves the right to decline a return or exchange if the product does not meet the conditions of this policy, has been used or altered, or cannot be verified as the original product sent.