Shipping Policy

Last updated: August 30, 2026

At CUSAR, we aim to provide reliable and convenient delivery of your orders across Pakistan. Please review the shipping information below.

Shipping Availability

CUSAR ships orders across Pakistan, excluding remote areas that are not covered by our available courier services.

We currently do not offer international shipping.

Shipping Charges

Standard shipping is completely free on every order.

CUSAR reserves the right to change shipping charges or delivery options in the future.

Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after order confirmation.

Every order will be confirmed through WhatsApp using the phone number provided with the order before it is processed for dispatch.

If we do not receive confirmation from the customer within 24 hours, CUSAR may cancel the order.

Delivery Time

Our estimated standard delivery time is 3–5 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the customer's location, courier availability, weather, holidays, unforeseen circumstances, and other factors outside CUSAR's control.

CUSAR does not currently offer same-day or next-day delivery.

Order Tracking

Customers will receive their tracking information shortly after their order has been dispatched.

The tracking number may be provided through WhatsApp or email, depending on the contact information provided with the order.

Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the courier may keep the package for 1–2 days for another delivery attempt.

If the customer contacts CUSAR or the courier and requests delivery, reasonable efforts will be made to have the order delivered.

If the customer does not contact us or the courier within the applicable period, the package may be returned to CUSAR.

Incorrect or Incomplete Information

Customers are responsible for providing accurate and complete delivery information, including their phone number and delivery address.

If the information provided is incomplete or inaccurate, CUSAR may contact the customer through WhatsApp to request the correct information.

The order may be held until the correct information is provided, and incorrect or incomplete information may result in delivery delays.

Damaged Packages or Products

Customers should check their package and product when receiving the order.

If a customer notices that the package or product has been damaged, or receives a wrong or defective product, they should contact CUSAR through WhatsApp first.

Returns, refunds, and exchanges for damaged, defective, or incorrect products are handled according to our Return & Refund Policy.

Courier Delays

CUSAR will make reasonable efforts to assist customers with delayed shipments and communicate with the courier where necessary.

However, CUSAR is not responsible for delivery delays caused by circumstances outside our reasonable control, including courier delays, weather, natural events, holidays, technical issues, or other unforeseen circumstances.

Returned or Undelivered Orders

If an order is returned to CUSAR because the customer was unavailable, provided incorrect or incomplete information, refused delivery, or otherwise failed to receive the order for a customer-related reason, CUSAR may contact the customer through WhatsApp regarding the returned order.

If the customer requests that the order be delivered again, any applicable additional delivery charges will be communicated to the customer before the order is re-dispatched.

Changes to This Shipping Policy

CUSAR reserves the right to update or modify this Shipping Policy at any time.

When changes are made, we will update the “Last updated” date at the top of this policy and publish the revised version on our website.