Terms of service

Terms of Service

Last updated: August 30, 2026

These Terms of Service govern your use of the CUSAR website and your purchase of products from CUSAR. By using our website or placing an order, you agree to these Terms of Service.

General

CUSAR operates this website and online store, including its content, products, features, and services.

These Terms of Service apply to all visitors, customers, and users of our website.

There is no minimum age requirement to place an order with CUSAR. Customers of any age may place orders.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other product information displayed on our website are accurate.

However, colors may appear differently depending on your device, screen settings, lighting conditions, photography, and other factors. We will make reasonable efforts to represent product colors as accurately as possible, but we cannot guarantee that the color displayed on your screen will exactly match the physical product.

Product availability may change without prior notice.

Prices

All product prices displayed on our website are subject to change without prior notice.

In the event that a product is accidentally listed at an incorrect price, CUSAR reserves the right to cancel or refuse the order. We will inform the customer of the correct price and apologize for the error. The product price will then be corrected on our website.

Orders and Order Confirmation

When you place an order, you are submitting a request to purchase the selected products.

CUSAR may contact you through WhatsApp using the phone number provided with your order to confirm the order. We may contact you before processing or dispatching the order.

An order may not be considered confirmed until CUSAR has completed the necessary order confirmation process.

CUSAR reserves the right to accept, refuse, or cancel any order at its discretion, including where there are stock issues, pricing errors, suspected fraudulent activity, incorrect or incomplete information, or other circumstances that may affect our ability to fulfill the order.

Order Cancellation

Customers may request to cancel an order before the order has been handed over to the courier.

Once an order has been handed over to the courier, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

Payment

CUSAR may offer multiple payment methods, including:

  • Cash on delivery (COD)

  • Bank transfer

  • Easypaisa

  • JazzCash

  • Online card payments

  • Other payment methods made available through our website

Payment methods may be added, removed, or changed without prior notice.

For online payments, payment must be successfully completed before the order can be processed.

Delivery

Orders are delivered through third-party courier and delivery providers.

Delivery times may vary depending on the customer's location, courier availability, weather, holidays, unforeseen circumstances, and other factors outside CUSAR's direct control.

For information about returns, exchanges, refunds, and related conditions, please refer to our Return & Refund Policy.

Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By placing an order with CUSAR, you acknowledge and agree to the terms and conditions set out in that policy.

Website Use

You agree to use the CUSAR website only for lawful and legitimate purposes.

You must not use our website or Services to:

  • Commit or attempt to commit fraud.

  • Engage in unlawful activities.

  • Abuse, threaten, harass, or harm CUSAR, its employees, representatives, or customers.

  • Interfere with the operation or security of our website.

  • Attempt to gain unauthorized access to our systems or information.

  • Submit false, misleading, or fraudulent information.

  • Use our website or Services in any manner that violates applicable law.

CUSAR reserves the right to restrict or terminate access to our website or Services where necessary to protect our business, customers, website, or rights.

Intellectual Property

All content on the CUSAR website, including but not limited to our logo, brand name, product photographs, images, graphics, designs, text, product descriptions, website design, and other materials, is owned by or used by CUSAR with appropriate rights.

You may not copy, reproduce, modify, distribute, republish, sell, or otherwise use CUSAR's website content, product images, designs, logo, or other intellectual property without our prior written permission.

Changes to Products, Prices and Website

CUSAR reserves the right to change, update, suspend, or discontinue products, product availability, prices, website content, features, or Services at any time without prior notice.

We may also correct errors, inaccuracies, or omissions on our website at any time.

Changes to These Terms

CUSAR reserves the right to update or modify these Terms of Service at any time.

When changes are made, we will update the “Last updated” date at the top of these Terms and publish the revised version on our website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms of Service.

Limitation of Responsibility

CUSAR will make reasonable efforts to operate the website and fulfill orders accurately and reliably. However, we are not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including courier delays, technical problems, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue to remain valid and enforceable.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws applicable in Pakistan and Punjab.

Any disputes arising in connection with these Terms or your use of our Services should first be brought to CUSAR Customer Support so that we can attempt to resolve the matter directly.

Disputes and Customer Support

If you have any concern, complaint, or dispute regarding an order, product, payment, delivery, or our Services, please contact CUSAR Customer Support through WhatsApp first.

We will make reasonable efforts to review and resolve the matter before any further legal action is taken, subject to applicable law.

Contact Us

If you have questions about these Terms of Service or our Services, please contact CUSAR Customer Support through WhatsApp.

WhatsApp: +92 317 7599538